Refund Policy
Last updated: July 2026
Refund Eligibility
We want you to be satisfied with Hoomans. If you are not happy with the service, you may request a refund under the conditions outlined below.
One-Time Setup (Nera Try)
The one-time Rp500,000 Nera Try plan is eligible for a full refund within 7 days of purchase, provided:
- You have not generated more than 10 content items
- You have not used integrations to publish external content
- The refund request is made within 7 calendar days of payment
Monthly Subscriptions
For monthly subscription plans (Nera Workspace, Nera Managed, Agency):
- You may cancel your subscription at any time
- No refund is provided for the current billing period after cancellation
- Your access continues until the end of the current billing period
- You may export your data within 30 days of cancellation
Service Issues
If you experience a significant service issue that we cannot resolve within a reasonable timeframe, you may be eligible for a prorated refund. Contact us with details of the issue and we will evaluate on a case-by-case basis.
How to Request a Refund
To request a refund, contact us at info@thehoomans.com or via WhatsApp at 0851-8305-1329 with the following information:
- Your account email address
- Date of purchase
- Reason for refund request
- Description of any issues encountered
We aim to process refund requests within 5 business days.
Exceptions
Refunds are not available for: accounts terminated due to violation of our Terms of Service, promotional or discounted purchases (unless otherwise stated), or add-on services that have already been delivered.